Legal

Privacy Policy

Nozawa Collection · Last updated: March 2026

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Nozawa Collection, operated by Kihachikan Hospitality GK (“we”, “us”, “our”), is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your data when you visit www.nozawacollection.com or make an enquiry with us. By using our website, you agree to the practices described in this policy.

1. Who We Are

Nozawa Collection is a collection of private luxury chalets in Nozawa Onsen, Nagano Prefecture, Japan, operated by Kihachikan Hospitality GK. Our website address is www.nozawacollection.com.

If you have any questions about this policy, please contact us at info@nozawacollection.com.

2. What Information We Collect

Information you provide to us

We collect personal information that you voluntarily provide when you:

• Submit an enquiry or booking request via our contact form
• Send us an email directly
• Subscribe to our newsletter or mailing list
• Contact us by phone

This information may include your name, email address, phone number, postal address, travel dates, group size, and any special requirements or preferences you share with us.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• Device type (desktop, mobile, tablet)

This information is collected via cookies and analytics tools. Please see our Cookie Policy for full details.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and process booking requests
• Communicate with you about your stay, including confirmations and pre-arrival information
• Send you information about our properties, seasonal offers and updates (only where you have consented)
• Improve our website and understand how guests find and use it
• Meet our legal and regulatory obligations
• Resolve disputes and enforce our agreements

We will never sell your personal information to third parties, and we will never use it for purposes other than those described above.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data on the following legal bases:

• Contract: processing is necessary to respond to your booking enquiry or fulfil a reservation
• Legitimate interests: to improve our services and communicate with potential guests
• Consent: where you have opted in to receive marketing communications
• Legal obligation: where we are required to comply with applicable law

5. How We Share Your Information

We do not sell, rent or trade your personal information. We may share your data with:

• Our property management partners and cleaning staff, where necessary to fulfil your stay
• Booking platform providers (such as our reservation system), who act as data processors on our behalf
• Email service providers used to send communications
• Analytics providers (such as Google Analytics), whose data processing is governed by their own privacy policies
• Law enforcement or regulatory bodies where we are legally required to do so

All third parties we work with are required to keep your information secure and to use it only for the specific purpose for which it was shared.

6. International Data Transfers

We are based in Japan and your data may be processed and stored there. Japan has been recognised by the European Commission as providing an adequate level of data protection. Where we transfer data outside Japan or the EEA, we ensure appropriate safeguards are in place.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

• Enquiry and booking data: retained for 7 years for tax and legal compliance purposes
• Marketing communications: until you unsubscribe or withdraw consent
• Website analytics: typically aggregated and anonymised after 26 months

8. Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request we limit how we use your data
• Right to data portability: to receive your data in a structured, commonly used format
• Right to object: to object to processing based on legitimate interests
• Right to withdraw consent: at any time, for processing based on consent

To exercise any of these rights, please contact us at info@nozawacollection.com. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss or disclosure. Our website uses SSL encryption for all data transmissions.

However, no transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns or complaints about how we handle your personal data, please contact:

Kihachikan Hospitality GK
Nozawa Onsen, Nagano Prefecture, Japan
Email: info@nozawacollection.com
Website: www.nozawacollection.com

If you are based in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.