For Our Guests

Concierge
Services

Support that begins before arrival and stays quietly in the background throughout your stay

A stay in Nozawa is shaped by small details.

Our chalet concierge support begins before arrival and continues throughout your time here, helping with the practical arrangements that make a stay in Nozawa feel straightforward from the outset.

Our team is based locally and present throughout the season. They work hard behind the scenes to keep each home prepared and to respond quickly when needed. It is a small operation, built on reliability and consistency.

Support is offered where helpful and remains discreet.

Luxury that feels like home.

What we arrange

Practical support,
quietly handled

Restaurant Reservations

Restaurant reservations can be arranged in advance, particularly during busy periods when the village fills. We know the right places and can secure what you need before you arrive.

Ski Hire, Lessons & Lift Passes

We provide guidance on equipment hire, ski school options, and lift passes — making sure your first morning on the mountain starts without any unnecessary queues.

Transport Planning

Assistance with transfers to and from Nozawa Onsen, whether arriving from Tokyo by Shinkansen or connecting from a larger city. We help map out a seamless journey.

Luggage Forwarding

For guests travelling through Japan beforehand, we offer advice on TA-Q-BIN luggage forwarding services — so your bags arrive at the chalet before you do.

The Team

Based in the village,
throughout the season

Our team lives and works in Nozawa Onsen. They are present — not on a helpline, not at the end of a slow email chain, but nearby. When something needs attention, it gets it quickly.

Each home is prepared carefully before you arrive. The practical things — wood stacked, kitchen stocked, heating on — are handled so you can focus on the mountain, the onsens, and the village.

Nozawa Collection

A locally run group of private luxury chalets

Nozawa Collection is a locally run group of private luxury chalets in Nozawa Onsen. We focus on well-located homes, thoughtful design, and stays that feel easy and comfortable.

Guests are supported before and during their stay, with local knowledge and quiet attention to detail that makes the difference between a good trip and a very good one.

View the collection

Ready to Plan Your Stay?

Get in touch before you arrive

The earlier we hear from you, the more we can arrange. Send us your dates and we’ll take it from there.