For Our Guests

Concierge & Support

Local support you can rely on, before, during and after your stay.

A stay in Nozawa is shaped by small details.

A stay in Nozawa is best when the practical details are already in hand. Before you arrive, our local team can help with the essentials—from planning your journey and arranging ski hire or lessons to restaurant recommendations and the details of your stay.

Once you are here, you have a local point of contact for the home and for the village. We provide clear arrival information, practical support during your stay and help when questions arise.

Based in Nozawa Onsen and present throughout the season, our small team looks after every home in the collection with care, consistency and close local knowledge.

We take care of the smaller details, so you can enjoy the bigger picture.

Luxury that feels like home.

What we arrange

We’ll take care of the details,
so you can make the most of Nozawa.

Restaurant Reservations

The best tables in Nozawa are often booked well in advance. We know the village well and can share recommendations and assist with reservations before your stay.

Ski Hire, Lessons & Lift Passes

We can arrange lift passes in advance and recommend trusted equipment hire and ski school options that previous guests have loved, helping you get onto the mountain with less to organise on arrival.

Transport Planning

We can assist with booking third-party transfers to and from Nozawa Onsen, whether arriving from Tokyo by Shinkansen, from the airport, or connecting from a larger city. All transport is subject to availability.

Luggage Forwarding

We can assist with TA-Q-BIN luggage forwarding, whether you’re sending bags ahead to the chalet or on to your next destination in Japan.

The Team

Here in Nozawa whenever you need us

Our team lives and works in Nozawa Onsen throughout the winter season, so support is always close by. Whether you have a question, need help with the home or require something to be resolved promptly, there is someone nearby to assist.

Before you arrive, each home is carefully prepared for your stay. The heating is on, pellets are stocked and, on request, groceries can be arranged to await your arrival at your own cost. The aim is simple: to make settling in effortless, so you can begin enjoying Nozawa from the moment you arrive.

Nozawa Collection

A locally run collection of luxury chalets in Nozawa Onsen

Nozawa Collection is a small, locally run collection of private luxury chalets in Nozawa Onsen. Each home is chosen for its setting, design and individual character, with easy access to the slopes, village restaurants and local onsens.

Our team brings practical local knowledge to every stay, helping with the details that make a winter holiday run smoothly – from restaurant recommendations and ski hire to lift passes, transport planning and luggage forwarding.

We take care of the practical details, so you have more time to enjoy Nozawa.

View the collection

Ready to Plan Your Stay?

Get in touch before you arrive

The earlier we hear from you, the more we can arrange. Send us your dates and we’ll take it from there.